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My Story Hotel Ouro | Hotel in Lisbon

| 9.0 (816 Reviews) |  1 Bathroom
Chiado Hotel | My Story Hotel Ouro

Hotel in Chiado, Lisbon

A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
My Story Hotel Ouro offers 51 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.


The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
TV
Wheelchair Accessible
Accessibility
Security/Safety
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Shower
  • Free toiletries
  • Towels
  • Hair dryer
  • Private bathroom
Bedroom
  • Bed sheets
  • Air conditioning
  • Phone
  • Desk
  • Soundproofing
  • Safe
Breakfast
  • 1 restaurant
  • 1 bar
  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 15 for adults and EUR 15 for children
  • Minibar
Parking
  • No onsite parking available
  • Airport shuttle on request
  • 24-hour roundtrip airport shuttle (surcharge)
Accessibility
  • Wheelchair accessible (may have limitations)
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Elevator
  • Accessible airport shuttle
  • Wheelchair-accessible path to elevator
  • Hardwood flooring in room
  • Wheelchair-accessible restaurant
  • Stair-free path to entrance
Activities
  • Bicycle rentals
  • Designer stores
  • Shopping mall
Entertainment
  • Cable channels
  • Flat-screen TV
General
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Spanish
  • English
  • French
  • Portuguese
  • Smoke-free property
  • TV in lobby
Guest Services
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Dry cleaning service
  • Laundry facilities
  • Concierge services
  • Luggage storage
  • 24-hour front desk
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available minimum check-in age: 18
Check-out
Check-out before 11:00 am contactless check-out available
Child Policy
Children are welcome. kids stay free! one child 2 years old or younger stays free when using existing bedding. rollaway/extra beds are not available.
Payment Policy
Fee for buffet breakfast: approximately eur 15 for adults and eur 15 for children airport shuttle fee: eur 25 per room (one-way) airport shuttle fee per child: eur 25 (one-way), (up to 12 years old) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 7845 safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Zane
Sep 4, 2026 03:51:25 AM
Review Score:   8
Summary: Very good location - in the middle of Lisbon with a walking distance to many attractions. Very friendly and helpful staff that provided us with useful information about both hotel and Lisbon. The room itself was okay, had everything for a few day stay. The only downside for us was the shower which had some visible mold and low water pressure.
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Room Arrangement

Room Info Facilities
Twin Room
Room Size: 129 square feet m2
2 Twin Beds
Twin Room

General

Square feet - 129, Ping - 4, Number of bedrooms - 1, Square meters - 12, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Double Room
Room Size: 129 square feet m2
1 Double Bed
Double Room

General

Square feet - 129, Wheelchair-width doorways, Ping - 4, Number of bedrooms - 1, Wheelchair accessible, Bed count minimum 1, Square meters - 12, Bed count maximum 1, Free cribs/infant beds
Family Room
Room Size: 258 square feet m2
3 Double Bed and Twin Beds
2 Double Beds
Family Room

General

Square feet - 258, No rollaway/extra beds, Number of bedrooms - 1, Ping - 7, Bed count maximum 3, Square meters - 24, Bed count minimum 2, Free cribs/infant beds

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

No, this My Story Hotel Ouro does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the My Story Hotel Ouro starts from $338 per night with includes Accessibility, Bedding/Linens, Wheelchair Accessible, Breakfast, Child Friendly, Internet, Air Conditioner, TV, Security/Safety, Restaurant, Bar, Toiletries, Wellness Facilities, Guest Services, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the My Story Hotel Ouro is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the My Story Hotel Ouro indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.